Support
Support
Get race-ready fast — documentation, guides and direct lines to our engineers.
Getting started
From unboxing to first test read in under an hour. The quick-start guide walks a single operator through a full timing point.
- 1Unbox and power the RTC-4 host
- 2Roll out the mat and connect one cable
- 3Pair the race clock over radio
- 4Open RacetigerLive and watch test reads
Documents & downloads
- Product brochure 2026PDF · 12 pages
- RTC-4 quick-start guidePDF · 8 pages
- RacetigerLive organizer handbookPDF · 20 pages
- Bib tag printing specificationPDF · 4 pages
Contact support for the latest versions — files are updated per firmware release.
FAQ
How long does setup take at a race?+
A single timing point — host, mat and clock — deploys in about 10 minutes with one person. A full marathon kit is typically a half-day for a two-person crew.
What happens if venue internet fails?+
RTC-4 fails over to 4G automatically and buffers reads offline if both links drop. Data syncs once connectivity returns.
Do you ship internationally?+
Yes. We ship worldwide from Shenzhen with export documentation, and our Singapore hub supports SEA deployments on the ground.
Can I use my own decoders?+
RacetigerLive accepts third-party data through the open API, so mixed fleets are welcome.
Is OEM/ODM available?+
Yes — logo printing, custom firmware branding and reference designs for timing partners.
Still stuck?
Race-day hotline and engineer support are available in English and Chinese.